Case Study: Flexible / Hybrid working project - April 2019

Proctor & Stevenson’s employees showed increasing demand for more flexible working options and increasingly change was needed to remain competitive and attract talent.

The Challenge

Proctors wanted a fair solution, offered to all staff, that would provide meaningful change and transform working options, with staff involved in the project. New ways of working needed to future proof the business, with more home and remote working mixed with office-based working - a hybrid solution even before the pandemic!

What we did

Over the three-month project we used one to one interviews, surveys, and focus groups to understand their current position and the employee voice. We held workshops with employees and leaders to test possible solutions and implement a hybrid working model that was a step change to the previous very structured working model.

We implemented a home/office hybrid working model with flexible start/finish time and core hours working, with staff autonomy. This was a step change to the previous very structured working model. We fully implemented this model and put in place reporting to ensure the outcomes were measured. Proctors saw an increase in engagement, reduction in turnover, reduced time to hire - it also meant that they were fully prepared when the pandemic hit to seamlessly transfer to remote working during lockdowns, as staff were already used to working in this hybrid way.

"Kristal has been the voice of calm and reason throughout this whole project. She has been clear and concise with all survey, interview and workshop findings and has presented them back to our leadership team and other employees in a way that enabled us to move this project forward quickly and productively. She has been patient when we’ve been unable to respond quickly and has been responsive to us when we’ve needed her in a hurry.”

Caroline Beardkins, HR Manager.